Privacy Notice

Effective Date: January 1, 2025

The policy set forth below is provided in English only to avoid any misinterpretations that could occur through translation. If you require assistance understanding this Privacy Notice, please seek appropriate advice or refrain from using this website.

Paradigm Insurance Agency Online Privacy Statement

Paradigm Insurance Agency (“Paradigm,” “we,” “our,” or “us”) is committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Notice explains how we collect, use, share, and safeguard your personal data, as well as the rights and choices you have regarding that information.

This Privacy Notice applies to the extent Paradigm Insurance Agency processes personal data on its own behalf — including when you visit our website or use our insurance products and services.

Commitment to Privacy

At Paradigm, we value your trust. We collect and use personal information only as needed to:

  • Provide insurance quotes, products, and services;

  • Communicate with you about your policies or inquiries;

  • Improve our website, customer experience, and offerings; and

  • Comply with legal and regulatory obligations.

We never sell your personal information and only share it with trusted partners or service providers who assist us in delivering our services.

California Residents

If you are a California resident, you have additional privacy rights under the California Consumer Privacy Act (CCPA) and related state laws. These rights may include:

  • The right to know what categories of personal information we collect and disclose;

  • The right to request deletion of your personal information;

  • The right to opt out of the sale or sharing of personal information (Paradigm does not sell your data); and

  • The right not to be discriminated against for exercising these rights.

For details on how to exercise these rights, please refer to our full Privacy Policy or contact us using the information provided below.

1. Scope of This Privacy Notice

This Privacy Notice explains how Paradigm Insurance Agency (“Paradigm,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information related to:

  • Our websites (each, a “Website”) and mobile applications (each, an “App”) that display or link to this Privacy Notice, and other insurance products, technology solutions, and services we provide (collectively, the “Services”);

  • Former, current, and prospective clients, policyholders, brokers, and independent insurance agents; and

  • Other individuals who use or interact with our Services, contact us, or otherwise engage with Paradigm in the course of our business.

The ways in which we collect, use, and disclose information may vary depending on how you interact with us. This Privacy Notice describes our general privacy and data protection practices.

Not covered by this Privacy Notice: This Notice does not apply to Paradigm employees, job applicants, or contractors.

Additional notices: In some cases, we may provide different or additional privacy notices that describe how we handle specific information. Where there is a conflict, the additional notice will govern with respect to the personal information covered by it.

2. Our Collection of Personal Information

We generally collect personal information on a voluntary basis. However, if you choose not to provide information identified as required, certain portions of our Services may not be available, or we may be unable to respond to your request.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with third parties.

We may collect personal information:

  • Directly from you, such as when you request a quote, apply for insurance coverage, submit a claim, or contact us for assistance;

  • Automatically, in connection with your use of our Website or digital platforms; and

  • From third parties, such as insurance carriers, marketing partners, data providers, and other authorized sources.

In some cases (such as when required by law), we will ask for your consent before collecting or using specific personal information.

Information We Collect Directly

We may collect information you provide when you:

  • Request a quote or insurance consultation;

  • Apply for or purchase an insurance policy;

  • Submit a claim or service request;

  • Complete a form, survey, or promotion;

  • Register for events, webinars, or our mailing list; or

  • Contact us through phone, email, or our Website.

This may include:

  • Contact and profile information — such as your name, address, phone number, email, date of birth, and communication preferences.

  • Insurance and policy information — such as your insurance history, policy numbers, coverage details, claims history, and other data needed to provide you with services.

  • Financial and payment information — such as billing address, payment method, or bank details necessary to process premiums or claims.

  • Communications and interactions — including records of calls, messages, or correspondence with our agents, as well as your preferences or feedback.

  • Sensitive information — such as driver’s license numbers, social security numbers, or other identifiers required to verify your identity, comply with laws, or process insurance transactions. Paradigm does not sell or share this information for marketing purposes.

Information We Collect from Third Parties

We may also collect information about you from:

  • Insurance carriers and partners — including claim or policy details;

  • Public databases or industry sources — such as state motor vehicle or property records;

  • Marketing and referral partners — who help us connect with individuals interested in insurance products; and

  • Social media or third-party platforms — if you interact with Paradigm on those sites.

These third parties control what data they share. Please review their respective privacy policies to understand how they handle your information.

Information We Collect Automatically

When you visit our Website or use our digital tools, we may automatically collect:

  • Device and browsing data, such as IP address, browser type, operating system, referring URLs, and activity logs;

  • Usage data, including how you interact with pages, tools, or quote forms; and

  • Location information, if you allow your device or browser to share it.

We may use cookies or similar technologies to collect this data (see our “Cookies and Tracking” section for details).

3. Purposes and Legal Basis for Our Processing

We collect and process personal information for legitimate business purposes, including:

  • Providing and managing insurance products and services: To issue quotes, underwrite policies, manage accounts, and process claims.

  • Customer support and communication: To respond to inquiries, send policy updates, and provide technical or billing support.

  • Marketing and personalization: To offer products or services that may be of interest, personalize your experience, and send promotional materials (with your consent where required).

  • Analytics and improvement: To understand how our Services are used, improve performance, and develop new features or offerings.

  • Security and fraud prevention: To detect, prevent, and investigate fraudulent or unauthorized activity.

  • Legal and regulatory compliance: To meet obligations under applicable insurance, financial, and consumer protection laws.

  • Business operations: To manage audits, reporting, and other administrative functions.

We may also process personal information when necessary to protect the rights, safety, and property of Paradigm, our clients, or the public.

4. DISCLOSURE OF PERSONAL INFORMATION

We may disclose the personal information we collect to third parties as reasonably necessary for the purposes described in this Privacy Notice, or as otherwise directed or consented to by you. These disclosures may include:

Service Providers:
We may share information with trusted third-party vendors and service providers who perform services on our behalf, such as hosting providers, IT and security services, marketing and analytics companies, customer support providers, payment processors, and professional advisors (including auditors, consultants, and legal counsel).

Affiliates and Partners:
We may share personal information with our affiliated entities and partners for administrative purposes, to provide insurance-related services, or to share relevant updates, products, and offers that may interest you. Where required by law, we will obtain your consent prior to such sharing.

Third Parties:
We may disclose your personal information to third parties when necessary to respond to or fulfill your requests, including:

  • Independent insurance agents or brokers to help you obtain insurance quotes or services.

  • Partner organizations who assist with claims, underwriting, policy servicing, or related financial products.

  • Service providers offering tools or platforms that integrate with our systems to enhance your experience.

  • The public, if you choose to submit information on publicly accessible areas of our website or social media.

  • Third parties we collaborate with to provide more relevant marketing content or measure the effectiveness of our advertising campaigns.

Business Transfers:
If Paradigm Insurance Agency undergoes a merger, acquisition, reorganization, sale of assets, or similar business transaction, your personal information may be transferred as part of that transaction.

Legal Requirements:
We may disclose personal information if required to do so by law, regulation, or legal process (e.g., subpoenas, court orders), or when we believe it is necessary to comply with our legal obligations.

Protecting Our Rights:
We may share information to enforce our agreements, prevent fraud, investigate potential violations, protect our property, clients, and users, or defend against legal claims.

5. AGGREGATE AND NON-IDENTIFIABLE DATA

We may use and share aggregated or anonymized data that does not personally identify you for research, analytics, marketing, or other business purposes. When we use or share de-identified data, we maintain and use it only in de-identified form and will not attempt to re-identify it, except as allowed by law (such as verifying the effectiveness of our de-identification processes).

6. COOKIES, TRACKING, AND ANALYTICS

Our website and online services may use first-party and third-party cookies, pixel tags, and similar tracking tools to collect information about your device, browsing behavior, and interactions with our content. This helps us improve functionality, analyze usage, enhance user experience, and tailor advertising.

Cookies:
Cookies are small text files placed on your device that help store information about your preferences and usage. You can control cookie settings through your browser. Disabling cookies may affect certain website features or functionality.

Pixel Tags and Similar Technologies:
We may use pixel tags or web beacons in emails or on our website to measure engagement, improve marketing performance, and track responses.

Analytics:
We use third-party analytics tools, such as Google Analytics, to better understand how visitors use our site. You can learn more or opt out of Google Analytics tracking here: https://tools.google.com/dlpage/gaoptout.

Do Not Track Signals:
Our website does not currently respond to “Do Not Track” browser signals. However, you can review and adjust your cookie preferences at any time.

13. CHILDREN

Our website and services are not directed to children under the age of 16, and we do not knowingly collect or maintain personal information from anyone under 16 years old. If we become aware that we have inadvertently collected personal information from a child under 16, we will take appropriate steps to delete that information from our records as soon as possible.

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services for your convenience, such as insurance carriers, partner agencies, or other related resources. Paradigm Insurance Agency does not own or control these third-party websites and is not responsible for their privacy practices or content.

When you click on a link to a third-party site, you will be subject to that site’s own privacy policy and terms of use. We strongly encourage you to review those policies before providing any personal information. Paradigm Insurance Agency expressly disclaims any liability for the actions, content, or privacy practices of such third parties.

15. CHANGES TO THIS PRIVACY NOTICE

We may update or modify this Privacy Notice from time to time to reflect changes in our business practices, technology, or applicable laws. Any material updates will be posted on this page with an updated “Effective Date” at the top of the notice.

If we make significant changes to how we handle your personal information, we will provide notice on our website or through other appropriate means. Where required by law, we will obtain your consent before applying any material updates that affect how we use your information.